Refund and Return Policy

Here is our refund and return policy: how the right of withdrawal works, how to return products, and refund timing — so every purchase is always a free and considered choice.

Seller: Valensia di John Sebastian Valencia Garcia — Via Colli dei Longobardi 79, 25020, Capriano del Colle (BS), Italy — VAT number 04185960988 — info@valensiamoda.it

1. Right of Withdrawal

Under Articles 52 et seq. of the Italian Consumer Code (Codice del Consumo, Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014), consumers have the right to withdraw from their purchase contract, for any reason and without penalty, within 15 (fifteen) days of receiving the products.

If multiple items are ordered together and delivered separately, the period runs from receipt of the last item.

2. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the customer must inform Valensia of their decision through an explicit statement, within the period indicated above, sent to:

• email: info@valensiamoda.it

No particular formalities are required: sending a registered letter with return receipt is not necessary, although the customer may choose this method if they prefer proof of shipment. The customer may also optionally use the standard withdrawal form provided in Annex I, Part B of the Italian Consumer Code.

Once the communication is received, Valensia will promptly provide instructions for returning the goods.

3. Conditions for Withdrawal

• The right applies to the purchased product as a whole; it is not possible to withdraw from only part of it.
• The item must be returned in the same condition in which it was received, complete with all its parts (tags, accessories, packaging), except for the normal handling necessary to establish its nature, characteristics and functioning — the same kind of trying-on a customer could do in our showroom.
• The right of withdrawal does not apply to made-to-order or clearly personalized products (see section 7).

4. Return Shipping Costs and Responsibility During Transit

Return shipping costs are borne by the customer. Until the item reaches our warehouse, the return shipment remains the customer's responsibility: we recommend using a tracked and insured courier. Valensia is not liable for damage, theft or loss of goods returned via uninsured shipments.

If the item is damaged during return transit, Valensia will contact the customer so they can promptly file a claim with the chosen courier and seek any applicable insurance reimbursement; in that case, the product will be made available to the customer and the withdrawal request will remain suspended until the matter is resolved.

5. Product Inspection and Reduction in Value

Upon arrival at our warehouse, the product is inspected. If it shows handling beyond what is necessary to try it on — for example signs of wear, alterations, or missing items originally included — Valensia reserves the right to deduct from the refund an amount proportional to the actual reduction in value found, as provided under Article 57 of the Italian Consumer Code. Any deduction will always be assessed case by case and communicated to the customer with specific reasoning: Valensia does not apply pre-set flat percentages.

In cases where the damage substantially impairs the product's resale value, the deduction may amount to the full price paid; in that case, the item remains available for the customer to collect, at their own expense.

6. Refund

Valensia refunds the customer the full amount paid, including any standard shipping costs incurred at purchase, within 14 (fourteen) days from the day Valensia receives the withdrawal communication, subject to section 5 above.

The refund is issued using the same payment method used by the customer for the original purchase, unless the customer explicitly agrees otherwise and provided this involves no additional cost to the customer. Valensia reserves the right to withhold the refund until the returned item is received, or until the customer provides proof of shipment, whichever occurs first.

Where the refund is made by bank transfer by agreement with the customer, it is the customer's responsibility to promptly provide the necessary bank details (IBAN). This data will be processed solely for refund purposes, in accordance with Regulation (EU) 2016/679 (GDPR).

7. Exclusion of the Right of Withdrawal for Made-to-Order or Personalized Products

Under Article 59, paragraph 1, letter c) of the Italian Consumer Code, the right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized — for example made-to-measure garments, embroidery or customizations carried out at the customer's specific request.